Buyer Protection

Orders placed and paid for through Bulkare checkout are covered. Payments or arrangements made outside the platform are not protected.

Funds are held against the order until the seller order status reflects dispatch, so a payment failure or seller-side cancellation does not leave a buyer charged for undelivered goods.

Sellers are expected to provide tracking or delivery confirmation for each seller order. Buyers have an inspection window after delivery is confirmed to report shortages, damage or mismatched items before the order is treated as complete.

Disputes are opened from the order detail page and reference the specific seller order. An order that has already been cancelled is not eligible for a dispute; use cancellation instead where the order has not yet shipped.

Buyer Protection does not cover freight delays caused by the buyer's own carrier arrangement, orders paid for outside Bulkare, or issues reported after the inspection window has closed.

Unresolved disputes can be escalated to Bulkare support through the Order or Dispute contact option for manual review.